Terms of Service

By using the Platform on behalf of a company, repair shop, contractor, professional practice, or other organization, you represent that:

• You are authorized to act on behalf of that organization;
• You have authority to accept these Terms for the organization; and
• The organization agrees to be bound by these Terms.

The Platform may allow consumers to:

• Create profiles for homes, vehicles, or other supported assets;
• Track maintenance and repairs;
• Schedule maintenance reminders;
• Store receipts, invoices, estimates, warranties, manuals, photographs, and service records;
• Search for home and automotive professionals;
• View business listings and service information;
• Contact professionals or request information;
• Submit ratings, reviews, photographs, and other content; and
• Use other organizational features made available by us.

The Platform may allow professional users to:

• Claim or create a business profile;
• Update business information;
• Identify services, categories, and service areas;
• Upload logos, photographs, descriptions, offers, and other content;
• Receive or respond to consumer inquiries;
• Purchase premium profiles, featured placements, subscriptions, or other promotional services;
• View profile activity or analytics when available; and
• Use other business tools made available by us.

We do not:

• Perform home or vehicle repairs;
• Inspect homes, vehicles, projects, or completed work;
• Supervise professionals;
• Control how professionals perform services;
• Set the prices charged by professionals;
• Guarantee that a professional will accept a request;
• Guarantee the availability, quality, safety, legality, or outcome of any service;
• Guarantee that a listing is accurate or current;
• Guarantee that a professional is licensed, insured, bonded, certified, registered, or qualified; or
• Resolve private service disputes between consumers and professionals.

You agree to:

• Provide complete and accurate information;
• Keep your information current;
• Maintain the confidentiality of your login credentials;
• Use a strong and unique password;
• Restrict unauthorized access to your account;
• Notify us promptly of suspected unauthorized activity; and
• Accept responsibility for activity conducted through your account.

You may not:

• Create an account using false information;
• Impersonate another person or organization;
• Transfer, sell, rent, or share an account without permission;
• Create accounts to evade suspension or enforcement;
• Use another person’s account without authorization; or
• Use automated methods to create accounts.

Before hiring a professional, consumers should consider verifying:

• Identity and contact information;
• Business address;
• License or registration status;
• Insurance and bonding;
• Certifications and qualifications;
• Experience and references;
• Complaints or disciplinary history;
• Written estimates;
• Scope of work;
• Parts and materials;
• Warranty terms;
• Payment terms; and
• Required permits or inspections.

A professional listing must accurately represent:

• The legal or commonly used business name;
• Ownership or authorized management;
• Address and service area;
• Telephone number and website;
• Services offered;
• Licensing and registration information;
• Insurance or bonding claims;
• Certifications;
• Hours and availability;
• Promotions and pricing; and
• Other material business information.

Professional users agree not to:

• Misrepresent licensing, certification, insurance, experience, or qualifications;
• Claim a business without proper authorization;
• Use another business’s name, logo, images, or identity without permission;
• Post false prices, discounts, guarantees, or promotions;
• Submit or arrange fraudulent reviews;
• Pressure users to remove legitimate reviews;
• Discriminate unlawfully;
• Contact users for unrelated purposes;
• Send spam or abusive communications;
• Perform services unlawfully;
• Misrepresent parts, labor, warranties, or completed work; or
• Use Platform inquiries to engage in fraud or deceptive conduct.

An unclaimed listing does not indicate that the business:

• Created the listing;
• Approved its contents;
• Has a relationship with Home & Auto Tracker;
• Endorses the Platform; or
• Has been verified by us.

Unless expressly stated, these indicators do not represent:

• A recommendation;
• An endorsement;
• A guarantee;
• A background check;
• A complete licensing investigation;
• A financial review;
• A safety inspection;
• A quality certification; or
• An assurance of future performance.

They are not a substitute for:

• A professional inspection;
• A manufacturer’s manual;
• A vehicle maintenance schedule;
• Warranty requirements;
• Recall notices;
• Building codes;
• Permit requirements;
• Professional advice;
• Government guidance; or
• An assessment of the actual condition of a home or vehicle.

Do not rely on the Platform for emergencies involving:

• Fire;
• Gas leaks;
• Carbon monoxide;
• Electrical hazards;
• Flooding;
• Structural instability;
• Crime or personal danger;
• A disabled vehicle in a dangerous location;
• Brake, tire, steering, fuel, or other critical vehicle failures; or
• Any immediate threat to life, health, safety, or property.

By submitting User Content, you grant Home & Auto Tracker a worldwide, nonexclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, format, modify for technical purposes, display, distribute, and otherwise use the content as necessary to:

• Operate and improve the Platform;
• Display listings and profiles;
• Promote the Platform or the relevant listing;
• Moderate content;
• Prevent misuse;
• Provide support; and
• Enforce these Terms.

You represent that:

• You own the User Content or have permission to submit it;
• The content is accurate to the best of your knowledge;
• Its use does not violate another person’s rights;
• It does not reveal confidential information without authorization; and
• It complies with these Terms and applicable law.

Users may not submit:

• Fabricated reviews;
• Reviews of a business they have not used;
• Reviews written in exchange for undisclosed compensation;
• Reviews submitted by business owners about their own business;
• Reviews submitted to harm a competitor;
• Threats, harassment, hate speech, or discriminatory content;
• Private personal information;
• Unsupported accusations of criminal conduct;
• Advertising or promotional content unrelated to the experience; or
• Content prohibited by law.

Businesses may not:

• Purchase positive reviews;
• Require customers to leave positive reviews;
• Prohibit customers from leaving honest reviews;
• Retaliate against reviewers;
• Create fake consumer accounts; or
• Manipulate ratings.

You may not copy photographs from:

• Google Maps;
• Yelp;
• Social-media accounts;
• Another business’s website;
• Customer reviews;
• Stock-image providers; or
• Other third-party sources — unless you have permission or a valid license.

By creating an account, you agree to receive transactional communications concerning:

• Account verification;
• Security;
• Maintenance reminders;
• Service inquiries;
• Listing claims;
• Payments;
• Subscription status;
• Policy changes; and
• Customer support.

You may not:

• Harass or threaten another user;
• Send repeated unwanted messages;
• Use inquiries for unrelated marketing;
• Collect contact information for resale;
• Send fraudulent payment instructions;
• Request unnecessary sensitive information;
• Transmit malware;
• Conduct phishing or impersonation schemes; or
• Circumvent a user’s communication preferences.

Unless otherwise stated:

• Subscriptions renew automatically;
• The payment method on file will be charged at the beginning of each billing period;
• Prices do not include applicable taxes;
• You authorize us and our payment processor to collect the stated charges;
• You must keep your payment information current; and
• Failure to pay may result in suspension or cancellation.

Unless otherwise required by law or expressly stated at purchase:

• Cancellation stops future renewals;
• Access to paid features may continue through the end of the paid billing period;
• Partial billing periods are not prorated;
• Previously paid charges are nonrefundable; and
• Removing a listing does not automatically cancel a separate subscription.

You may not use the Platform to:

• Violate any law;
• Engage in fraud or deception;
• Impersonate another person or business;
• Claim an unauthorized listing;
• Submit false licensing or insurance information;
• Scrape, harvest, crawl, or extract Platform data without written permission;
• Build or enhance a competing directory using Platform content;
• Sell or distribute user contact information;
• Circumvent access controls;
• Reverse engineer the Platform;
• Upload malware or harmful code;
• Interfere with Platform security or operation;
• Overload our infrastructure;
• Access another user’s private records;
• Test vulnerabilities without authorization;
• Send spam;
• Submit unlawful, abusive, or infringing content;
• Manipulate rankings, reviews, views, inquiries, or analytics; or
• Assist another person in prohibited conduct.

Home & Auto Tracker and its licensors own the Platform, including its:

• Software;
• Code;
• Design;
• Layout;
• Databases;
• Original text;
• Graphics;
• Logos;
• Trademarks;
• Compilation of listings;
• Features; and
• Other proprietary material.

The Platform may link to or integrate with third-party services, including:

• Payment processors;
• Mapping providers;
• Analytics providers;
• Cloud-storage providers;
• Email or messaging services;
• Social networks;
• Professional websites; and
• Government or licensing databases.

You should not upload information that the Platform does not request or require, including:

• Social Security numbers;
• Complete payment-card numbers;
• Bank-account credentials;
• Alarm or entry codes;
• Passwords;
• Unnecessary driver’s-license images;
• Medical records; or
• Other highly sensitive information.

We may suspend, restrict, or terminate access when we reasonably believe that:

• These Terms have been violated;
• Information is false or misleading;
• An account or listing presents a security risk;
• A subscription is unpaid;
• Fraudulent activity may have occurred;
• A listing has been claimed without authority;
• Use may harm users, professionals, us, or third parties;
• Suspension is required by law; or
• Continued access is otherwise inappropriate.

HOME & AUTO TRACKER DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• TITLE;
• NON-INFRINGEMENT;
• ACCURACY;
• AVAILABILITY;
• SECURITY;
• QUALITY; AND
• QUIET ENJOYMENT.

WE DO NOT WARRANT THAT:

• THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE;
• DATA WILL NEVER BE LOST;
• REMINDERS WILL ALWAYS BE DELIVERED;
• LISTINGS WILL BE COMPLETE OR CURRENT;
• USERS OR PROFESSIONALS ARE WHO THEY CLAIM TO BE;
• A PROFESSIONAL WILL BE AVAILABLE OR QUALIFIED;
• SERVICES WILL BE SAFE OR SATISFACTORY;
• REVIEWS WILL BE ACCURATE;
• DEFECTS WILL BE CORRECTED; OR
• THE PLATFORM WILL MEET EVERY USER’S NEEDS.

THIS INCLUDES DAMAGES ARISING FROM:

• LOSS OF DATA;
• LOST PROFITS;
• BUSINESS INTERRUPTION;
• PROPERTY DAMAGE;
• VEHICLE DAMAGE;
• PERSONAL INJURY;
• PROFESSIONAL SERVICES;
• MISSED MAINTENANCE;
• MISSED REMINDERS;
• LISTING INFORMATION;
• USER CONTENT;
• REVIEWS;
• UNAUTHORIZED ACCOUNT ACCESS;
• THIRD-PARTY CONDUCT; OR
• INABILITY TO USE THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THE PLATFORM WILL NOT EXCEED THE GREATER OF:

• The amount you paid directly to Home & Auto Tracker during the 12 months before the event giving rise to the claim; or
• One hundred United States dollars.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Home & Auto Tracker LLC and its members, managers, employees, contractors, affiliates, licensors, and service providers from claims, liabilities, damages, losses, judgments, penalties, and reasonable legal expenses arising from:

• Your use of the Platform;
• Your User Content;
• Your violation of these Terms;
• Your violation of another person’s rights;
• Your professional services;
• A dispute between you and another user;
• Your business listing;
• Your licensing, insurance, employment, or tax obligations; or
• Fraudulent, negligent, unlawful, or wrongful conduct by you.

When changes are material, we may notify users through:

• The Platform;
• Email;
• Account notification; or
• A revised “Last Updated” date.